Tagged: Power

J.D. Power and LMC Automotive U.S. Automotive Forecast for August 2021

TROY, Mich.–(BUSINESS WIRE)–The Retail Sales Forecast

New-vehicle retail sales for the month of August are expected to decline from August 2020 and decline from August 2019, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 987,100 units, a 14.3% decrease compared with August 2020, and a 21.6% decrease compared with August 2019 when adjusted for selling days. August 2021 has one fewer selling day than August 2020 and three fewer selling days than August 2019. Comparing the same sales volume without adjusting for the

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Third-Party Automotive Websites Must Focus on Differentiation as Satisfaction Gap Narrows, J.D. Power Finds | Autos

TROY, Mich.–(BUSINESS WIRE)–Aug 26, 2021–

With 50% of vehicle shoppers willing to purchase online and only 8 points (on a 1,000-point scale) separating the top three performing third-party automotive websites, customer satisfaction is narrowing. According to the J.D. Power 2021 U.S. Automotive Website Evaluation Study, SM released today, the sites must work to differentiate themselves if they want to pull ahead of the pack.

J.D. Power 2021 U.S. Automotive Website Evaluation Study (Graphic: Business Wire)

“Shoppers today expect to use a website tailored to their specific interests, which has a huge impact on satisfaction,” said Jon Sundberg, director of digital

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